I think what everyone is getting at here is that no matter how many times you speak to tech support, they never fix it.
I've been promised callbacks that never happen, timelines for fixes that never go ahead (I was last told that it would all be fixed first week of March) and it all just falls through.
Then when you do call back yourself it takes forever to get to the right person, on average I'd say I get handed to about 4 or 5 different people before I get through to 'the right team' or 'new EE support' that can actually look at your account. A couple weeks ago I was on the phone for 2 hours before I was told that basically my account can't be fixed and that I should create a new email address so that I can have 2 EE accounts, one for my phone and one for Broadband which is such a bad solution.
Ultimately one of the most frustrating issues is the sheer lack of communication not only between EE and the customer, but also internally at EE. During the time I've been passed round on the phone your team have blamed each other saying things like 'I'm not the right person, the last person should know better and not have put you through to me' or 'the last person doesn't know what they're talking about they're wrong'. It doesn't inspire confidence at all when you hear staff speaking about other members of their team like that and it's really unprofessional.
It's just mind boggling that those of us who are having these issues have had them for the best part of a year now. My account broke last October (that I noticed) and I still am non the wiser as to what the solution is or when it will be applied. You are arguably the largest telecoms operator in the UK. You increase my prices each year 'for investment purposes' yet you can't even give me a working online account or web experience.
After my last call I'm giving up trying anymore and I've decided to end my contracts with you early because of it. I don't even care about the early termination fees at this point. That's how poor the whole experience has been.
