Service down for maintenance

Ashy250611 · ‎21-07-2026

Can't log onto the app or website to control my child's devices and no way to do it locally on the router. Very poor service.

We should be able to manage the settings locally. The App seems to be down every time I want to change my kids settings.

Very frustrating!!!

XRaySpeX · ‎22-07-2026

@AllOfYou: What lights show on the router?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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Chris1k8 · ‎21-07-2026

Honestly, the EE app is rubbish! When I need to change screen time, it’s always having maintenance done, leaving me with no way to adjust it. EE has blocked access to that feature (and others) from being changed when I log into the router from the browser. Why???

I understand the need for maintenance but it seems like there is always some kind of work being done on the app! I had the Eero app before EE and it was a far superior app! Maybe let your customers know when it’s planned for and maybe carry it out during the night! I’m stuck dealing with a grumpy teenager because you’ve left me with no way to change the settings.

How long is this maintenance expected to last??

Ajax2023 · ‎21-07-2026

I can't gift data to my teenage child who needs it urgently while out as the website and app are undergoing maintenance. Does anyone know how to contact an actual person at EE at this time of night??

Marchingants · ‎21-07-2026

How long will this be for?

Vickite · ‎21-07-2026

I need to gift data and the app isn't working

Blackgate19 · ‎22-07-2026

Totally agree its awful especially at night when they want to ask for more time. They need to have a separate section away from the update when they are occurring.

stuarti71 · ‎22-07-2026

So you morons decide to bring down the app and now my broadband has gone down at the same time. I'm a trader and now I have trades open I can not managed. I'm serious **bleep**ing **bleep**ed off! 😡😡😡😡😡😡😡😡😡😡😡😡😡

[Mod edit: post edited for language. Please keep your comments respectful.]

Ceairnzy · ‎22-07-2026

NealF · ‎22-07-2026

My broadband gone off at 00:11 also. North Hertfordshire. App not working, coincidence? Hmm

yaminnn · ‎22-07-2026

yes