Plans & Subscriptions

Wastingmytime1
Visitor

‎23-06-2024 03:38 PM

Is anybody else unable to access their plans and subscriptions? I've tried on several different devices, cache cleared, cried and still just says "this service isn't working right now".Screenshot 2024-06-23 153642.png

does it ever work? will it ever work? will I ever be able to see all my devices in a format that is actually useful? or do I keep having to go off of the numbers connected to plans?

6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎23-06-2024 03:49 PM

Have you tried your online EE a/c?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
MPW66
Visitor

‎29-06-2024 04:52 PM

want to register debit card but cannot find plans and subscriptions - can you advise where to find it please?

0 Helpful
Katie_B
EE Community Support Team
In response to MPW66

‎30-06-2024 07:28 AM

Hi @MPW66.

Are you a pay as you go or pay monthly customer?

Katie

0 Helpful
penpayne
Visitor

‎19-09-2024 09:37 AM

I can't log in to this either most of the time - but on one occasion it worked so I copied the URL, perhaps it will work for you or others too? https://ee.co.uk/plans-subscriptions/mobile

 

0 Helpful
Michael_D
EE Community Support Team
In response to penpayne

‎19-09-2024 11:59 AM

Thanks for sharing that @penpayne.

If you do have any further trouble, please try to clear the cookies and cache from your browser and try again.

If that still doesn't help, please contact our tech guides, who can look into getting a permanent fix for you. 

Michael

0 Helpful
Jc182
Explorer

‎20-09-2024 01:07 AM

It’s unbelievable how bad the online service is. It’s impossible to navigate - nothing but trying to sell you stuff and modern slavery statements. And helplines which turn out to be chatbots and no doubt cost fortunes. They couldn’t try harder to drive customers away.