Getting the same as above . Different browser, different devices, changing passwords. Even installed the app.
It's a joke that we're expected to ring up to try and order something online - that's now how this works, that's not how any of this works! Not once have I had to ring Amazon up to order from their site, something with it being online shopping.
Am I going to ring up? No, I'm not spending a few hours on the end of the phone trying to get through when there's this wonderful thing called the Internet that's been invented and, hear me out here, could well be a more practical option in this day and age. I would HAPPILY open a ticket on your support system, if it was an option.
I'm going to end up buying an Apple Watch from a third party instead. How badly set up does an e-commerce website need to be that it cannot perform the basic function it was designed for. I'd go back and complain to the developers (in house or wherever) as they're having a laugh.
Keep note that if I ever end up forced to ring up in order to perform my next upgrade, I promise that I will ring up. But not to upgrade as I would have happily done on the website, but to cancel that contract.
