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EE APP

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RobskiStaffs
Visitor

‎31-01-2025 03:37 PM

In short, I left EE and came back 4 weeks later. I cannot now use the app with the same number.

 

Just get account closed message. EE associate says I can't use it without a different email address.  Even then, as soon as I put my number in, I get an Account Closed message.

 

How do I use the APP now please. Anyone had similar?

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Christopher_G
EE Community Support Team

‎31-01-2025 05:29 PM

Hi @RobskiStaffs 

Welcome to the community.

Now that you've registered a different email address, our Customer Service team should be able to check everything from our side and try to link your accounts.

Chris

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Christopher_G
EE Community Support Team

‎31-01-2025 05:29 PM

Hi @RobskiStaffs 

Welcome to the community.

Now that you've registered a different email address, our Customer Service team should be able to check everything from our side and try to link your accounts.

Chris