Online upgrade not working

[James_B]

Have you tried opening an incognito browser on your phone @AP507?

James

[AP507]

I don't know how to do that, and it is fine to do it on laptop ... i barely have time to think during the day anyway!

[Christopher_G]

What kind of phone do you have, @AP507

Chris

[AP507]

Galaxy A51,   But its totally fine, I'm planning on sorting / commiting to a new phone this weekend when i have time to stop and think!

[Christopher_G]

Lovely stuff, @AP507.

Here's a Google article on how to browse in incognito mode. This might help you get your order through.

Chris

[Christopher_G]

I've replied to your post on other thread, @a1mald.

Chris

[cllowry86]

Seems to be a constant problem. I have been trying to check the upgrades today and have had no longer, just says sorry can't find the page. 

I have tries the incognito step and same thing. If it has been an ongoing problem since feb then there are obviously some issues. Its cool will just go elsewhere for the phone, just annoying because I have been with EE so long. 

[Christopher_G]

Welcome to the community, @cllowry86.

We've fed this back to the My EE team who are investigating why this is happening to a small number of EE customers.

In the mean time, I would recommend calling 150 to discuss your options.

Chris

[Sheltron]

It still doesn't work. Ive tried multiple browsers, multiple devices, over the past 9 months. I don't understand how it can still be so broken.

[James_B]

Hi @Sheltron,

Welcome to the EE Community.

Have you reported the issue to Technical Support?

James