Notification on new app

[Girlfly84]

Since the new app download I have a notification but can't find what it's for! It's driving me mad! Anyone got any ideas why it's there?

[Leanne_T]

Hi @Girlfly84

Thanks for coming here. 

Can you add a screenshot of the notification showing? 

Do you have any unread messages or notifications if you log into your My EE account online? 

Leanne 🙂

[Girlfly84]

This is what I am getting but when I go into the app I can't find it. I have looked online in my account and not found it there either?  

[Leanne_T]

Thanks @Girlfly84

I have sent you a private message for some extra details.

Leanne 🙂

[Mark6216]

I have the same issue, can you help?

[Stephen1adam]

I’m having the same problem. Could you help me please?

[Leanne_T]

Hi @Stephen1adam

A small number of customers are seeing a notification on their device after updating their My EE app. We are investigating why this notification is displaying incorrectly, and we’re working to fix this.

Leanne

[Girlfly84]

I have now moved the app off my Home Screen as the notification is annoying me. The sooner it's fixed the sooner it will return 😊

[Gareth43]

Yeah I’ve also got that and had it for about a month now. I just turned notifications off to get rid of it as it was annoying me. Hopefully EE fix soon

[ToonArmy1]

Are there any updates to the app notifications issue?