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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9392 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23218 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 493704 Views
  • 0 replies
  • 12 Helpful

Cannot log in to MYEE on my laptop

MY EE works fine on my phone but whenever I try to log in on my laptop it tells me that I have successfully logged out.If I click the green log in button it takes me straight back to the green log in button and tells me I have successfully logged out...

Bolitho by Contributor
  • 603 Views
  • 9 replies
  • 0 Helpful

Issue with device repair website

i want to Book a device repair on  https://devicerepair.ee.co.uk/   this website not work. show error: Not FoundThe requested URL / was not found on this server.*please help me*

Greg44 by Investigator
  • 307 Views
  • 1 replies
  • 0 Helpful

Csnt top up 2nd number

Why has the new app taken away my ability to top up my sons phone attached to My EE account. It was never a problem until the **bleep**ty recent updates came out

Chef666 by Explorer
  • 318 Views
  • 3 replies
  • 0 Helpful

Responds from. Executive office of EE re; app

Hi all, Was getting no where with complaining about the app so contact the CEO office. Im not hopeful they have this issue listed on their priority list -I get the impression they don't care. I do not wish to leave EE given the network is the best fo...

Bazinga by Established Contributor
  • 344 Views
  • 1 replies
  • 0 Helpful

Web site

Just swopped BT to EE and tried to see what my account is and gave up as it kept coming  up do I want to leave.At this rate thinking of doing it