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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 11655 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25241 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 534164 Views
  • 0 replies
  • 12 Helpful

data app

after i reinstall my EE app, its wont show my data allowance and its just shows 0!!!!

Upgrades

My phone is due for an upgrade but when I log in to see my options it tells me I am not the account holder. Is anyone else having these issues? Who do I contact to resolve this ?  Thanks. 

LGM by Visitor
  • 268 Views
  • 1 replies
  • 0 Helpful

EE app not

Hi, my EE app still says account ended from my old sim only contract, however, I have a new contract and it doesn’t seem to show my details.

Saints10 by Visitor
  • 269 Views
  • 1 replies
  • 1 Helpful

Online itemised text and call usage has disappeared

I pay for itemised billing as i often need to check and record the numbers messaged and called on my account and my phone doesn't store that many numbers. But now this feature seems to have disappeared. I used to find it under usage. Having seen the ...

ffran by Explorer
  • 1334 Views
  • 5 replies
  • 1 Helpful

Irritating app

I used the chat feature on the app now there’s a number saying one unread notification and I’ve tried everything to get rid of it. Deleing app, turning off notifications, any help. It’s really annoying. 

Username5025 by Established Contributor
  • 307 Views
  • 1 replies
  • 0 Helpful

Ee app

How many times are they taking the my ee app down for planned maintenance its going down every few weeks if ur having 2 do maintenance every few weeks then something isn't working so y not take it back 2 how my ee was b4 the all new app its a joke an...

Candy313 by Visitor
  • 287 Views
  • 2 replies
  • 2 Helpful

Every time I go to use the useless app it don't work

**bleep** take app, always down or being what they called updated with maintenance lies , never can see my **bleep**ing bill. **bleep**ing useless and **bleep**s me off and am sure many others, pointless app from the best so called network what a jo...

Lander14 by Visitor
  • 291 Views
  • 2 replies
  • 0 Helpful

EE App

Is the App still going under maintenance? If so how long will it be for now? 

Shardyy by Visitor
  • 270 Views
  • 1 replies
  • 0 Helpful