EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 10858 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

Alex_M_0-1687766298066.png Alex_M_1-1687766331596.png img-07 copy.png Alex_M_3-1687766544821.png
Alex_M by Star Contributor
  • 24406 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 518764 Views
  • 0 replies
  • 12 Helpful

USING THE APP

Finding it hard to actually go in and see stuff on the app, like usage ?it keep asking me to add mobile no to account which I've done 

Unable to gift data

Hello, I'm trying to gift data but no joy, both on the app and website. I've tried deleting the cache and data on the app but this made no difference.Is there an issue with EE?  Thanks 

Weh by Explorer
  • 368 Views
  • 5 replies
  • 0 Helpful

Cant access my admin ee account

So today I was chatting to EE via the message service, and changed a few things around as I have lost access to my mobile phone (which I shall hopefully get back in a few weeks) so I have changed some account details over to my partners phone to be a...

My ee app

I have tried to log into My EE app and there is no response from the app what's so ever. I have deleted the app and installed the app several times no luck so far.

Iwali by Investigator
  • 411 Views
  • 9 replies
  • 2 Helpful