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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13198 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26470 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 554636 Views
  • 0 replies
  • 12 Helpful

Not registered on network

Hi my phone is saying not registered on network but other colleague's I am with are on ee and there's works, I've tried all things like restarting phone, turning data on and off. Manually selecting network etc but having no success, any advice ?

Spen1990 by Visitor
  • 332 Views
  • 1 replies
  • 0 Helpful

My EE

Every time I try to access the My EE platform via mobile/desktop I get a blank page with the word "Blocked".Any ideas why, please?

sparkyw by Visitor
  • 284 Views
  • 1 replies
  • 1 Helpful

Phone keeps updating?

Morning.I recently updated my phone (Oppo Find X5 Pro) to Android 13. Ever since, every morning I awake to find a notification which reads, "Important EE settings and apps have been installed for you".I am getting this notification every single day. ...

No details

Been trying to get into my account for 5 days now still can't see any details. Log in details correct but it keeps saying something went wrong try again later?