Unable to upgrade

[Angdoll64]

Hello, I have been trying to upgrade my sons iPhone 6 but every time I try and upgrade it says page not found. I have a plan picked out for him but it won’t let me upgrade. He has had this phone since 2019 so is really due an upgrade. 

[James_B]

Hi @Angdoll64,

Welcome to the EE Community. 🙂

Please could you try clearing your web browser's cookies and cache and let me know if you see the same issue?

Thanks

James

[Angdoll64]

<meta charset="UTF-8" />

Hello no it is still not working after I cleared my cookies and cache 

[Christopher_G]

OK, thank you for trying that, @Angdoll64 

Could you try on a different device or browser to see if you get the same error please?

Chris

[coreyb]

I get this issue too, multiple devices and browsers, same result. App loads up the device and lets me find the deal I want, but then when it goes to the browser to load the deal it says the page can't be found.

Looking at moving providers because I've already reported it and still not resolved - and looks like it's been an issue for others for months now.

[Katie_B]

Hi @coreyb. 

I am sorry to hear you are still experiencing this. 

When did you report this?

Katie

[coreyb]

Hi Katie, I reported this initially on May 27 and the issue still hasn't been resolved.

Thanks,
Corey

[James_B]

Hi @coreyb,

Our Technical Support Team will be happy to provide an update if you get in touch.

James