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EE credit checked me even though I didn't order?!

StefDua
Explorer

‎09-08-2025 07:11 PM

I looked a couple of times at upgrading but decided not to before finishing the order. I've received notification that EE hard checked me despite me not completing the order.  How is that even allowed? I stopped the order because I couldn't be bothered with getting credit checked for a phone, I've got great credit but I'm not happy with this at all

0 Helpful
2 REPLIES 2
Matt_124
EE Community Star
EE Community Star

‎09-08-2025 07:34 PM

Was this for a Flex Pay agreement where you pay for Device and Airtime separately and are asked for your income band?

0 Helpful
StefDua
Explorer
In response to Matt_124

‎09-08-2025 07:50 PM

I think so yeah. Was looking to upgrade my pixel but changed my mind. If I don't place an order I do not expect to have an impact to my credit file

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