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Unable to update home address

MarkasRetired
Visitor

‎20-09-2022 02:07 PM

It seems that EE are having problems allowing users to update their personal details on their website leading to important personal data being incorrectly shared with unauthorised members of the public. Awkward it maybe for EE..a serious failure for customers 

5 REPLIES 5
chistery
Brilliant Contributor
Brilliant Contributor

‎20-09-2022 02:28 PM

Can you not call EE instead? Not sure I see where the serious failure is?

Christopher_G
EE Community Support Team

‎20-09-2022 03:38 PM

Hi @MarkasRetired

Welcome to the community.

Could you explain a bit more about how you are seeing unauthorised personal data? We'll look into this.

Chris

0 Helpful
Vamshikrishna2
Visitor

‎11-11-2022 12:15 AM

I want change the home address 

 

grsdev
Expert Contributor
Expert Contributor

‎11-11-2022 06:49 AM

How does not being able to update your personal details equate to "important personal data being incorrectly shared with unauthorised members of the public"?

In any event, nobody here has access to your account as this is a user forum. Perhaps give customer services a call on 150?

Christopher_G
EE Community Support Team
In response to Vamshikrishna2

‎11-11-2022 08:09 AM - edited ‎11-11-2022 08:09 AM

Hi @Vamshikrishna2

Welcome to the community.

You can update your address details in your My EE account. You may need to make sure you're set up as the Bill Payer in the Manage Numbers section first though.
Chris

0 Helpful