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Notification after update

Ian1109
Contributor
Contributor

Since updating the iPhone app, it’s showing I have 1 notification and I can’t clear it? I’ve tried looking at all sections of the app to see if there’s something I’ve to action, but it’s still there and I can’t clear it. Anybody else have/had this problem?

89 REPLIES 89
Christopher_G
EE Community Support Team

Welcome to the community. 🙂

Did you delete and redownload the app, @Milster?

Chris

Yes. It made no difference.

Leanne_T
EE Community Support Team

Hi @Milster 

Thanks for coming back to us. 

A small number of customers are seeing a notification on their device after updating their My EE app. We are investigating why this notification is displaying incorrectly, and we’re working to fix this.

Leanne.

Milster
Investigator
Investigator

Thanks. Will you notify me when this is fixed?

Leanne_T
EE Community Support Team

Hi @Milster

The notification will no longer show once this is fixed. 

Leanne.

I cannot find the notification I have received since downloading the update app and I cannot work out how to view others responses to the same question 

I have the very same problem and have tried all the steps you have advised

Leanne_T
EE Community Support Team

Hi @Hannah7121

Thanks for coming here 🙂

A small number of customers are seeing a notification on their device after updating their My EE app. We are investigating why this notification is displaying incorrectly, and we’re working to fix this.

Leanne.

I’ve also had the same problem for about 2 weeks now. I’ve just turned notifications off totally for EE app as I hate having a notification I can’t get rid off. That’s not the only issue I’m facing with EE website and EE app. A lot of problems lately .

G Alston
iPhone 16 Pro Max
Leanne_T
EE Community Support Team

Hi @Gareth43

What other issues you are having with your My EE account? 

Leanne.