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New Customer woes

philipsdoter
Explorer

‎03-06-2026 06:01 PM

I bought a SIM only contract, which is now up and running  BUT, I cannot use the APP/Website - as it wont let me add my account to it.  I notice there are a lot of people saying the same thing.  I would also like to use my Inclusive Extra - but I have no idea how I can.

How can I move this forward?  I am still within 14 days so can cancel if needed.

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎03-06-2026 07:05 PM

What EE products do you already have on the EE a/c you are trying to add your SIM-Only no. to?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
philipsdoter
Explorer
In response to XRaySpeX

‎04-06-2026 08:07 AM

no other products - just SIM only business plan

0 Helpful
Ali_A
EE Community Support Team
In response to philipsdoter

‎04-06-2026 01:41 PM

Hi @philipsdoter 

Sorry to hear about the issue you're facing connecting your account to the EE online access. 
I'd recommend getting in touch with Customer Service who will be able to help you get linked up. 

In the mean time, you can select your Inclusive Extra by texting PICK to 150.
You can find out more at Add and manage Inclusive Extras for your EE Mobile plan.

Ali 

0 Helpful