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New Customer woes

philipsdoter
Visitor

‎03-06-2026 06:01 PM

I bought a SIM only contract, which is now up and running  BUT, I cannot use the APP/Website - as it wont let me add my account to it.  I notice there are a lot of people saying the same thing.  I would also like to use my Inclusive Extra - but I have no idea how I can.

How can I move this forward?  I am still within 14 days so can cancel if needed.

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎03-06-2026 07:05 PM

What EE products do you already have on the EE a/c you are trying to add your SIM-Only no. to?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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