Can’t link mobiles in app

Vix30 · ‎25-01-2026

hi

i know this has been asked before but has anyone managed to solve linking their mobiles to the app?

I have made countless calls to ee who tell me it’s a known issue and it’s being worked on.

its been going on for months now though and even though I’m a new customer I’m tempted to leave if this is an issue they are unable to solve.

if anyone can help that would be great as I’m not getting anywhere with ee!

Northerner · ‎25-01-2026

Hi @Vix30

Ask EE to delete your online profile and try registering again.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎25-01-2026

Hi @Vix30

Ask EE to delete your online profile and try registering again.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Vix30 · ‎26-01-2026

Thank you

Michael_D · ‎26-01-2026

Hi @Vix30

It is definitely worth speaking to the team again to ask them to follow the advice from @Northerner.

If you do find you are still not getting anywhere, you can raise a complaint online and our complaints team will come back to you to look in to it further.

Michael