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My EE Website blocked

adzcriz
Investigator
Investigator

‎09-06-2022 11:50 AM

So I was in My Account and clicked banner at the bottom asking "was this page correct" and then the whole EE website blocks me ... 

 

I've cleared cookies and cache.

 

I can access it from my phone If i switch Wifi off. My Fibre is provided by BT.

Below is what I see

 

what I seewhat I see

124 REPLIES 124
Tiashannon
Visitor
In response to James_B

‎26-09-2023 11:02 AM

I've just hit the same problem.  I was in my account looking at upgrades and it froze on me.  I tried going back in and just got the Blocked screen.  Help!

TiX
Explorer

‎17-10-2023 06:50 PM

Hey EE, thanks for reminding me how crappy your service is - was just about to move my wife's contract from Plusnet to you and also upgrade my contract.

This _my-EE "BLOCKED" for Virgin Media users_ problem has been happening for at least a year and a half from what I can see on the forums and it seems nobody can be bothered to fix it.

Congratulations, not only you lost a potential new client, you're loosing an existing one as well.

And, no, thanks, I do not want to wait an hour to be able to access "MY" EE portal...

 

doom-lord
Contributor
Contributor

‎23-11-2023 09:12 PM

same boat

 

doom-lord
Contributor
Contributor

‎23-11-2023 09:22 PM

in case anyone gets here, i just turned my wi-fi off for 10 seconds and turned it back on; seemed to clear

ICRoo
Investigator
Investigator

‎22-12-2023 02:50 PM

Just happened to me, only logged in to top up my account for the holidays.  Ridiculous.

0 Helpful
Christopher_G
EE Community Support Team
In response to ICRoo

‎22-12-2023 03:47 PM

Could you try restarting your device, or trying on a different device or browser, @ICRoo?

Chris

0 Helpful
DPML
Investigator
Investigator
In response to ICRoo

‎22-12-2023 03:51 PM

If using WiFi try restarting your router/hub - think that worked for me

ICRoo
Investigator
Investigator
In response to Christopher_G

‎22-12-2023 04:36 PM

Turned the WiFi off for 10 minutes, accessed your site using the phones data and was able to top-up.

Now seem to be able to log in from a laptop.  When I was blocked it was multiple devices including the phones browser.

0 Helpful
ICRoo
Investigator
Investigator
In response to DPML

‎22-12-2023 04:37 PM

This seems like the least painful fix, worked for me.

Sick of deleting cookies as that causes its own issues elsewhere.

0 Helpful
linguistbrit
Visitor

‎14-08-2024 08:44 PM

Frankly I'm astonished at the length of this thread and I'm about to add to it myself. Experiencing the same issue as others, except - somewhat ironically - I was trying to report a network issue using the online report tool.

0 Helpful