My EE App update v5.16.2

[Christopher_G]

To give you the best My EE app experience possible, we’ve released a new update for your app. This includes some important background enhancements which will further improve your service.

If you see one of the below screens or a maintenance screen, which doesn’t allow you to update to the latest version, then head to the Apple and Google Play app stores on your phone to download the update manually.

Thank you.

[Jayz42]

I'm on the latest version and I still have this message and I can't login.

[Leanne_T]

Hi @Jayz42 

Have you tried deleting the app and redownloading from the app/play store on your device? 

Leanne.

[Jayz42]

I will try that now.

Thanks for your help 

[Leanne_T]

No problem @Jayz42 

Let us know how you get on 🙂

Leanne.

[Jayz42]

I've reinstalled the app but it's really slow.

It's now using the web interface instead of the actual app.

It's really buggy and it's going to be hard to use if your internet is poor.

[Leanne_T]

Hi @Jayz42 

Are you connected to WiFi? 

Could you try restarting your phone to see if this helps? 

Leanne. 

[Jayz42]

I'm using the EE 5g network with a full signal.

Speed test is showing 145mb download and 30mb upload so it's not the phone.

[Christopher_G]

Morning, @Jayz42 

If these problems are impacting you from using the app after logging in successfully, I would recommend speaking to our technical support team so they can look into this for you.

Chris

[Jayz42]

I think I will need to as anything I select to look at isn't working and just says try again.

[Sueyfraggle]

Updated & still not working 😕