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Months-Old Technical Fault - Ticket Closed Without Resolution

Fdxf
Contributor
Contributor

‎07-02-2026 02:25 PM - last edited on ‎07-02-2026 11:33 PM by EE Community Moderator

Does that work? They refused to do that for me.

 

[Mod edit: title added]

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12 REPLIES 12
Fdxf
Contributor
Contributor

‎07-02-2026 02:13 PM

This doesn't work. I called customer service to get my account refreshed, they refused and said tech support said that wouldn't work. Told me to wait until it was fixed for everybody - that was a month ago.

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Fdxf
Contributor
Contributor

‎07-02-2026 02:17 PM

When are EE going to say something about this fault... its been months now with no resolution.

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Fdxf
Contributor
Contributor

‎07-02-2026 02:24 PM

I too have submitted a complaint. This has been going on for a while and my ticket was closed on 10 January with no resolution.

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Fdxf
Contributor
Contributor

‎07-02-2026 02:26 PM

I tried that and they refused to do it, said that tech team said it wouldn't work.

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XRaySpeX
EE Community Star
EE Community Star

‎07-02-2026 05:52 PM

@Fdxf : Does what work?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Stinson108
Investigator
Investigator

‎08-02-2026 08:07 AM

It's been two weeks now since the complaints team contacted me and tried the creating new account "workaround" which failed and said tech dept. would have to sort it out and that complaint would be left open.  I've heard nothing since.  Time to contact them again.  Be interested to see if complaint IS still open.  I feel a letter to Martin Lewis coming on.

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Stinson108
Investigator
Investigator
In response to Stinson108

‎08-02-2026 08:13 AM

Judging by the number of people commenting on this (myself included) and the length of time it has been going on, it looks like this is just being brushed under the carpet!  I've contacted support and complaints dept. and "you'll have to wait for tech dept. to sort problem out" is starting to wear thin now.

Fdxf
Contributor
Contributor

‎08-02-2026 12:15 PM

The complains team contacted me yesterday and the "delete account and recreate" did work for me.

Stinson108
Investigator
Investigator
In response to Stinson108

‎09-02-2026 05:42 PM

Further to my last post on this yesterday, I was just about to call to check on my open complaint and thought I'd better just check if I still had the problems and...  for the first time in months it appears to be working!!! 

I've had no message from the complaints team nor the tech team but I can now at last check my usage etc.  Just hope it's a permanent fix 🤞

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