21-11-2023 11:10 PM
I am trying to view and amend details on my PAYG Mobile plan but since the new look app update I am unable to see my plan. When I try and link my mobile number it tells me it is already linked but it does not show up in the app. The manage page just says buy a new phone or broadband package to see it in here and the home page tells me to link a product ( but it is already linked)
Please help
22-11-2023 08:51 AM
Hi @Lilcpl,
Welcome back to the EE Community. 🙂
Do you see the same issue if you log in to your account at id.ee.co.uk/login?
James
21-02-2024 08:42 AM
I have similar to the original poster…tried logging in via online and it’s the same. Any advice please?
21-02-2024 02:47 PM
Hi @Tonybhoy69
Thanks for coming here.
Can you view your details if you log into the EE account online?
Are you asked to link a product when you log into the app?
Leanne.
21-02-2024 03:27 PM
Hello.
it seems to be fixed now. Re-opened the app and it asked me to login instead of automatically logging in.
can view all account details and app is back to its standard look.
Thanks again..
21-02-2024 03:41 PM
Thanks for coming back and letting me know @Tonybhoy69
Leanne 🙂