Mobile Phone plan doesn't show up in new look app

[Lilcpl]

I am trying to view and amend details on my PAYG Mobile plan but since the new look app update I am unable to see my plan.  When I try and link my mobile number it tells me it is already linked but it does not show up in the app.  The manage page just says buy a new phone or broadband package to see it in here and the home page tells me to link a product ( but it is already linked)

Please help

[James_B]

Hi @Lilcpl,

Welcome back to the EE Community. 🙂

Do you see the same issue if you log in to your account at id.ee.co.uk/login?

James

[Tonybhoy69]

I have similar to the original poster…tried logging in via online and it’s the same. Any advice please?

[Leanne_T]

Hi @Tonybhoy69 

Thanks for coming here. 

Can you view your details if you log into the EE account online? 

Are you asked to link a product when you log into the app? 

Leanne.

[Tonybhoy69]

Hello.

it seems to be fixed now. Re-opened the app and it asked me to login instead of automatically logging in.

can view all account details and app is back to its standard look.

Thanks again..

[Leanne_T]

Thanks for coming back and letting me know @Tonybhoy69 

Leanne 🙂