MY EE says Account Closed when it is fine

adz1968
Investigator
Investigator

‎10-10-2023 11:50 AM

I tried to log on last Thursday and I got this message I spoke to Customer services who said it was a glitch I have deleted the app and reinstalled but still the same I can go online no problem?IMG_0557.png

21 REPLIES 21
Dddddvffv
Visitor
In response to Leanne_T

‎25-10-2023 03:20 AM

Same issue signed up for contract and suddenly app and website “ account closed” ridiculous as can’t access account nor add on features nor check the Tarrif. Will be ending contract   within the 14 day cool off as it’s terrible no access to account 

0 Helpful
Christopher_G
EE Community Support Team
In response to Dddddvffv

‎25-10-2023 07:54 AM

I'm really sorry to hear that, @Dddddvffv 

Have you spoken to our Mobile Care team? They may be able to fix this for you?

Chris

0 Helpful