Live chat

[Mdt765]

Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be more consistent. 

 Has this service now finished or is it available when suits ee?

[Katie_J]

Thanks for confirming @Connorweston07. 

I'd recommend giving us a call so your data usage can be looked into. 

The team will then be able to advise you on a more suitable plan. 

Katie

[TebC]

I'm trying to live chat but it seems I need to link my phone first within the EE app. Problem is I'm abroad and I can't get confirmation SMS nor I can call the international toll number.

[Ali_A]

HI @TebC 

If you're unable to link your account, you'll need to contact customer service from abroad using a different phone. 

You can find the number to call at Contact us from abroad | Help | EE

Ali 

[Zrian1]

Hallo 

[Ali_A]

Hi @Zrian1 

Live Chat is available in the EE App for Pay Monthly Mobile customers under Help > Message Us.

Is there anything in particular you need help with? 

Ali 

[sobierajskI]

Hi i need some chat about my ee contract 

[Leanne_T]

Hi there @sobierajskI 

Thanks for coming to the community. 

Do you have a contract query we can possibly help you with? If you do need to speak to our mobile guides and get the contract looked into, please see our Contact us page, for ways to get in touch. 

Leanne 🙂

[Meganhenry16]

Hello

[Michael_D]

Hi @Meganhenry16 

Thanks for coming to the community.

If we can help you with anything, please let us know.

Michael

[Samuel187]

can I talk to someone?