Live chat

[Mdt765]

Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be more consistent. 

 Has this service now finished or is it available when suits ee?

[Peter_W]

Hey there @Tumba1 

You're currently posting on the EE Community.

This is a help forum where customers can pose questions to other customers and seek general advice. 

Whilst there is a presence of EE staff such as myself, it's primarily designed for customer to customer, and we don't access accounts here or offer live chat.

If you have any questions we're happy to see what we can do, or if you're looking for chat you can find this in the Help section of the EE app.

Peter

[Ismet73]

Hi 

[Ismet73]

Hi i need help

[Peter_W]

Welcome to the Community, @Ismet73 

If you're looking for live chat, this is available for pay monthly mobile customers under 'talk to us' in the help section of the EE app.

We don't offer live chat or account access via these public forums, but if you have any queries we'll be happy to share some advice.

Peter

[Elliot111111]

Why waste peoples time with an app for live chat? JUST DO IT ON THE WEB BROWSER LIKE EVERYONE ELSE

[Jaime2314]

Hello, 

[Alex_H]

Hello @Jaime2314,

Welcome to the EE Community

If you are looking to use our live chat service, please login to the EE app and visit the help section and select the Talk to us option at the bottom.

If there is something you are needing help with, if you let us know the issue we may be able to provide some general advice to help.

Alex

[Connorweston07]

Ive topped up my pay as you go sim twice in the past 2 weeks my data has ran out way too quick i topped up 2 days ago and 150gb has gone is there any chance of credit or anything as i now have no data i did everything it told me to do to activate my plan 

[Katie_J]

Hi @Connorweston07. 

Thanks for coming here. 

150GB is a high amount of data to be used within 2 days. 

Are you hot spotting your device to connect other products?

Has anything changed this month in regards to your use?

Speak soon, 

Katie

[Connorweston07]

No im not hotspotting anything
Sent from my iPhone