Live chat

[Profile closed]

where’s the live chat gone from the account when you go contact us it only gives me “call us” can someone explain to where it’s gone all of sudden as I need to speak to someone. 

[UkzVortex]

yes it is the latest version of the app live chart has gone full  for everyone

 

 

[Katie_B]

Thanks for confirming and providing the screenshots @UkzVortex. 

I have checked my personal app and can see the Message Us option. 

I'd recommend giving us a call so our team can look into this for you. 

Katie

[UkzVortex]

Hello 

no it not live chay as gone full off app 

[Katie_B]

Have you recently upgraded or taken out any new products @UkzVortex?

Katie

[UkzVortex]

no I havent

[Katie_B]

Have you tried completely closing down the app @UkzVortex?

Katie

[UkzVortex]

YES I have tried all of it chat is fully gone it only calls us now 

[Katie_B]

Please give our customer care team a call on 150 so they can look into this further @UkzVortex. 

Katie

[UkzVortex]

I have no mobile network or landline and wifi calling doesn't work 

[James_B]

Hi @UkzVortex,

If you log in to your account at Account settings (ee.co.uk), are you registered as the bill payer or user? (scroll down until you see the bill payer and user options next to your account number)

James