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Live chat

jazzmondasine1
Investigator
Investigator

The option for Live Chat has gone. Does anyone know how to get it back? Thanks.

7 REPLIES 7
XRaySpeX
Grand Master
Grand Master

It's now on the app.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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jazzmondasine1
Investigator
Investigator

Thanks for the reply but on the app i have the option to go to Help & Contact Us, but no option for Live Chat 😞

James_B
EE Community Support Team

Hi @jazzmondasine1,

Can you see the 'message us' option at the top of your screen when you press the help button in the app?

James

Hi no it just has a box which says Call us. Thanks

Sent from Outlook for iOS<>
James_B
EE Community Support Team

Are you using a pay as you go or pay monthly plan @jazzmondasine1?

James

Hi James. It’s pay monthly.

Sent from Outlook for iOS<>
James_B
EE Community Support Team

Are you using the latest version of the app @jazzmondasine1?

James