Live chat

[Mdt765]

Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be more consistent. 

 Has this service now finished or is it available when suits ee?

[Peter_W]

Hey @Black6666677.

Is there anything in particular you're looking for help with here?

We don't provide live chat through these forums, but we may able to give some advice around your query.

Alternatively you can find live chat under 'Message Us' in the Help section of the EE app.

Peter

[Naila5]

Hello, I have a 2-year SIM contract with EE.

I bought the SIM in Burnley in 2024 but I don’t remember the start month.

Please tell me how much time is remaining and my contract end date.

********

[Mod edit: Removed personal phone number. Please don't post phone numbers on public forums - it's a security risk. For contract help, call EE support at 150 or 0800 956 6000. Your question remains visible for community help!]

[XRaySpeX]

@Naila5 : Look in your online MyEE under Home > Plans & Subs > Your Mobile Plan.

[Leslie15]

new bill

[Chris_S]

Hi @Leslie15 

We have a web page dedicated to helping you understand your bill.

Just head to our View your monthly EE Mobile or EE Broadband bill web page.

Chris S

[Sarah_5]

My WiFi password works keeps saying incorrect password 

[Alex_H]

Hi @Sarah_5,

Welcome to the EE Community

The default WiFi password should be printed on the card on the back of your hub. There will be two passwords, one is the WiFi password to connect devices to your WiFi and the other is the admin password for accessing the hub settings.

You can check and change the default password via the EE app or admin page as detailed on our help page. 

If it is just one device you are having an issue connecting via WiFi I would recommend restarting that device.

Alex

[Rosamatar]

Pay bill 

[Leanne_T]

Hi there @Rosamatar 

Thanks for posting on the community. 

Please see our Pay your EE Mobile or broadband bill page for ways to pay your bill. 

Hope this helps. 

Leanne.

[Keelie-rose]

Trying to cancel my broadband