Live Chat Gone?

[tylermwise]

Hi there, I would like to talk with an EE Agent, but the live chat button no longer seems to exist?

It was on the help page, but now it only has talk to us, and that calls them

I am a monthly mobile user, but looking to move over for WiFi but would like to talk to a staff member over the chat first

Thank you!!

[Ali_A]

Hi @Sam590 

Welcome to the EE Community. 

The best way to contact Customer Service to discuss your package is to give us a call. Contact Us | Help & Support

Alternatively, you can log into the MyEE App and use the Live Chat option. Just click Help > Message Us

Ali

[Kengadaran]

 Hi, I need your help

[Ali_A]

Hi @Kengadaran 

Can you tell us what you are looking for help with? 

Ali 

[Bmo]

Hi

[Schockwave]

Hello @Bmo ,

Welcome to the community,

What can we help you with? Need more information.

[Tommy2705]

There is no live chat option I’ve tried everything to get back done what you’ve said ever since the new updates my live chat option has gone I’m on a pay monthly contract so it should still be an option I’ve trying to link my products but since the new updates every time I’ve tried to it comes saying there is a problem linking your products please try again or come back later 

[Schockwave]

Hello @Tommy2705 ,

Welcome to the community,

If you click on help and then scroll down to talk to us, click on it, you will see message us, have just checked on the latest version of the app.

[tylermwise]

I still don't have it 6 months later. I have the newest app version.....

Honestly, I'm tempted to leave EE... the app and the calling support have both been awful since I moved from BT

[Rach_H]

Hi @tylermwise,

I'm sorry to hear you're still having trouble with this, and I can understand your frustration.

What did the team advise when you reached out for support regarding this?

Rach

[tylermwise]

Hey Rach,

The support team just said it should be there and reinstall the app  if it's not