Issues logging in to EE app and website

Andi2490 · ‎12-01-2026

Hiya

For the last 2 weeks whenever I try to log into EE app or Website a pop up appears saying oops we are having issues please try again later.

As I say this has been going on for 2 weeks. Never had any problems for years.

Anyone else having the same issues? Ive uninstalled the app and installed it again to no avail.

Schockwave · ‎12-01-2026

@Andi2490 , have you spoken to customer service and ask them to do an account refresh? This usually resolves the problem.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎12-01-2026

@Andi2490 , have you spoken to customer service and ask them to do an account refresh? This usually resolves the problem.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.