How do I access online chat

[Blackghana1991]

Hi

[Christopher_G]

Hi @Shaik44

Welcome to the community.

Have you tried restarting your phone? Are you able to try the SIM card in another device?

Chris

[Christopher_G]

Hi @Blackghana1991 

Welcome.

Is there anything we can help you with?

Chris

[Therealdeal1]

Liar there’s no option it doesn’t exist 

[Therealdeal1]

Stop lying and wasting peoples time it’s pathetic 

[Leanne_T · Accepted solution]

Hi @Therealdeal1 

If you have a pay monthly account and chat is available for your account, you can find the message us option in the help section of the EE app.

Do you have a query we could possibly help you with on the community?

Leanne. 

[XRaySpeX]

@Therealdeal1 : Not now it don't! It did at the time it was posted. Now see @Leanne_T 's reply.

[Diaaothman]

Hi

I have 2 numbers in uk. Still running. Post paid.

Now on rolling month. 

And agreed on 7.5 pounds a month for both. Now you charged me extra 16. Why?

My numbers are 

+***********

*****************

[mod edit: please don't post personal details on the public forum]

[Diaaothman]

Yes I have quvery 

[Leanne_T]

Hi @Diaaothman 

Thanks for coming here. 

I've removed your personal details as the community is a public forum and not chat. 

If you log into your EE account and view the bill do you have any extra charges showing? 

Leanne.