The EE Community

Vast quantity of random MAC Addresses showing-up since last Firmware Update

Hi all - I'm hoping someone can advise me on what's now occuring, chez moi.I have an SH32B, connected to FTTP.The latest Firmware was installed on 25th June 2025.r3.8.11-R-1414606-PROD-83002, with the GUI now at 2.36.9.Since that FW update, the Techn...

Is this correct ?

A neighbour pensioner asked for some help to set up his cyber security he got with EE. I was shocked to see he was paying £68  for just  broadband and a phone and more shocked when  tried to set up Norton Cyber security via  EE email link  it will on...

iOS 26 beta rcs

Can receive calls but not texts?

Hello, I bought a payg SIM card and put it in an old phone. I got the welcome message from EE, signal is fine and reset the device. But I can't receive any text messages. Some apps require codes to be sent to the number but I can't recieve them? Call...

Cannot view my EE Broadband account or bill after switching from BT

I suspect I am one of many but here goes hoping adding this entry may make someone in EE take notice. I have been a EE mobile customer since May 24 when I switched from BT Mobile. This year I switched from BT Broadband to EE and my broadband was acti...

Item not delivered and being sent back to ee

Hello, I rearranged my delivery day and sadly this has been ignored by dpd, and they are sending my new phone back to ee.I'm unable to call on the current phone to fix this, and finding the whole situation very stressful. I need a email / digital tex...

No calls

I can’t receive a single call for some reason and this chat just appears after 24h without access to it.It is very disappointing that I have no email to contact the support team, because I couldn’t call or receive any calls back from the costumer ser...

How to cancel from overseas?

I've lived out of the UK for 6.5 years, and I've retained my contract with EE for the occasional use when I'm back.  However, having paid the best part of £2000 for very little use, I now think it's time to give it up.How do I go about that?  The cos...

e sim

Can anyone help? last year I purchased an e sim from air alo for my trip to the US. It was brilliant and I had no issues at all with it. Upon returning to the UK, my phone wouldnt connect to EE and when I contacted them, they had to send me a physica...

Change broadband package

Hi can someone help me to swap my broadband package to the friends and family package.?