cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FlexiPlan Query

Kass2
Explorer

How do I find out how long I have left on my flexiplan? The app doesn’t work as I no longer have a contract as such and every number I call to speak to someone isn’t working 🙄 

 

 

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

What do you mean by no longer having a contract "as such"? If you mean that you're outside your minimum-term, then you still have a live contract.

EE-CS are available on 150 from any EE phone, or 07953 966150 from any other phone.

View solution in original post

4 REPLIES 4
bristolian
EE Community Star
EE Community Star

What do you mean by no longer having a contract "as such"? If you mean that you're outside your minimum-term, then you still have a live contract.

EE-CS are available on 150 from any EE phone, or 07953 966150 from any other phone.

@Kass2  If you’ve now reached and gone past your minimum term for the airtime contract you’re now on a 30 day rolling contract for that.   The app will still work for you and will show how long you’ve got left for the device part of the contract.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

My airtime contract has run out so I’m paying for just my phone on a flexiplan contract. My airtime is provided by Three on a sim only plan, which is why I’m unable to dial 150. 

Thank you 

 

Lesley_W
EE Community Support Team

Hi @Kass2 

Welcome to our community.

The long dial number that @bristolian has sent above will connect you to our IVR to speak to a guide who can check this out for you. 

Hope you get sorted.

Lesley