Unable to login my account with my details

[prasannasai2001]

Unable to login my account with my details

[Mod edit: add title]

[Alex_H]

Hi @prasannasai2001,

Welcome to the EE Community

What is the error you are getting when you try and login to your account? Have you tried both the website and the app? 

Have you also tried a quick password change to see if that lets you login? 
 

Alex

[frozzy1]

yes changed the password 

[Katie_B]

Hi @frozzy1. 

Welcome to the community. 

Are you seeing an error message when trying to log in?

Just to confirm is this happening via the app and EE online?

Katie