Error viewing bills & payments via the App

[xer0w]

I'm getting the following error whenever I try and view Bills & Payments in the mobile app (android):

Sorry, something's gone wrong.

I've tried reinstalling the app which didn't make any difference.

This only affects the app, I can view my bills and payments fine via the website.

Any ideas?

[Leanne_T]

Hi @xer0w 

Thanks for coming here. 

It sounds like you have tried everything you can, this will need to be looked into by our customer care team. Please call us on 150 and the team will be happy to help. 

Leanne.

[Northerner]

Hi @xer0w 

Try clearing your app cache and data via settings - applications/apps.

Thanks 

[xer0w]

I've reinstalled the app, which achieves the same thing, but to no avail.

Thanks anyway.

[Leanne_T]

Thanks for trying @xer0w 

Let me know how you get on after speaking to our mobile care team. 

Leanne 🙂

[WillKirk]

Hello,

I am having this happen to, on iPhone XR. Latest app installed, new customer, and the MyEE website works just fine. Just when I go to view my bill using the app, it errors, claiming it's all their fault — which, I know, but would be more helpful to me for it to be working.

Any suggestions other than that which I have already tried? That being deleting and re-installing the App, logging out and into the app, and standing on my head while waving my hands in the air while also singing it a song.

[Katie_B]

Good morning @WillKirk. 

Welcome to the community. 

Are you still experiencing this today?

Katie

[WillKirk]

Hello,

Yes, I am. See below screenshot.

 

[Katie_B]

Thanks for getting back to me @WillKirk. 

The problem that occurred with My EE has now been resolved.

If you are experiencing issues please give us a call on 150. 

Katie

[Chris_B]

@WillKirk   Have you updated to the newest version of the app ?   Have you tried clearing your browser history and cookies?   Have you tried restarting the device?  Have you fully closed the app from the app switcher ?