Error message on App

Thomav · ‎14-07-2026

Unable to access app due to error message indicating date of birth is the issue. I have tried calling the number suggested for EE but there is no option for app issues???

Northerner · ‎14-07-2026

Hi @Thomav

Just speak to anyone in CS on 150 they can address this issue.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎14-07-2026

Hi @Thomav

Just speak to anyone in CS on 150 they can address this issue.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Thomav · ‎15-07-2026

Thanks but I have tried this and can’t get through to anyone

Schockwave · ‎15-07-2026

@Thomav , try pressing option 2, that should get you through to someone, but click on the one that says billing.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.