EE website problem

[Lippo]

2nd October. 
I can’t log into the EE website. 
Every time I try to log in, an 01 code shows on the screens and the text “Internal error”. 
Fortunately, I found that I could access and download my bill via the app. 
Logging into the website never seems to go smoothly. I always seem to have to go through the username and password loop a couple of times before I can get into the website. 
You’d think a tech company could do better than this. 

[Christopher_G]

Hi @Lippo 

Welcome to the community.

Could you try this on a different device or browser please? Let me know if it's working any better for you today.

Chris

[wendymchugh1811]

I also have an issue recently when attempting to login to check my statements etc.   I get the following OSM. 

Ive tried Chrome & Edge browsers, same result and my login credentials are ok.  Can someone help? 

[Katie_B]

Hello @wendymchugh1811. 

Please could you try logging in again now and letting me know if this works?

Katie

[wendymchugh1811]

Hi Katie.  thank you. 

I get this osm now...

Tried a few times and get the above message. 

[Katie_B]

Thanks for getting back to me @wendymchugh1811. 

I am not aware of anything that could be causing this. 

Please give us a call and report this to our technical care team. 

Katie 🙂

[MPTWL]

I have exactly the same problem as Lippo, but only in Microsoft Edge. I can access the website in Chrome no problem.

[Leanne_T]

Hi @MPTWL 

Thanks for coming here. 

Have you tried clearing cookies and cache from your Microsoft Edge browser? 

Do you have your log in details saved? 

Leanne 🙂

[MPTWL]

Thanks for your reply, Leanne. Yes, clearing cache and cookies makes no difference. Yes, I have login details saved.

[Katie_B]

Have you been able to try other devices @MPTWL?

Katie