Until August 2024 I was an EE mobile-only customer. I was unable to use the 'shop' to buy broadband, with the app constantly showing the often reported error 'sorry, there seems to be a problem'. I explicitly reported this and was told it would be sent on to another time who'd get back to me. Mobile billing etc in the app was fine
In mid-Aug I took out EE broadband, and my BB account was added to the app. However I was still unable to use the shop.
This current issue is that clicking 'Shop' -> 'Buy iPhone 16 Pro' results in 'Hey <my name>, just so you know, we're unable to let you upgrade or get another phone yet'. Under 'Upgrade' I see 'Get a new device from N/A.' If I click Shop->Upgrade+new sim, I get an advert, but no SIM options.
I followed this up Monday. I went through the issues with an agent who checked my account - everything fine with payments, able to upgrade. Unfortunately during the process the EE site started misbehaving (we are updating the site) for me & them, so we had to abandon.
I called back in the next day via a callback link. After some initial checks, said I'd need to be passed a technical call-back, and I was given a fixed timeslot (almost immediately). No call was returned.
I like my EE mobile and broadband service. That technical network aspect works better than other providers I've used. No question. But I'm getting no-where with this issue.
About to try one more time .....
