On Hold for over 1 hour and 20 minutes. RIDICULOUS

[Nathanc24]

Hello the UK'S biggest network?!?!?!?!?!?! Nobody ever answers the phone! Been on hold for well over an hour yet again! 

[Chris_B]

@Nathanc24  EE can not control the amount of calls they receive at any one time.   Your also told how long the waiting time is.   

[Nathanc24]

That's not true. We are not told how long the wait is at any point.
Get your facts straight

[Chris_B]

@Nathanc24  that’s funny because when I call customer services I’m always told the waiting time.   But I can see you’ve got an attitude already so best of luck. 

[Nathanc24]

Very helpful of you to bring nothing to the party. You obviously get a
different line though and enjoy calling other people liers

[James_B]

Hi @Nathanc24,

Welcome to the EE Community. 🙂

I'm sorry to hear you were on hold for a long time. Is it something we can help you with in the community?

James

[indiehead]

I'm on hold now and gave been for over half an hour, it says we will try to answer your call in under a minute. Yeah OK 🤣🤣 it's a joke

[Leanne_T]

Hi @indiehead 

Thanks for coming here. 

I am sorry this is taking time to be connected as soon as one of the team are available they will be happy to help. 

Do you have a query we could help you with?

Leanne. 

[Tescomealdea1]

yes, EE can reduce call hold time

[Tescomealdea1]

and when exactly will one of the team be available.....