EE app has stopped working with latest Android update

[charlwillis]

My Android phone (Android 13, Pixel 6 phone) required an update and a restart yesterday and now the EE app won't open and I get constant (every 20 secs or so) notifications flash up that the EE app isn't responding and needs to close. Further restarts/resets haven't helped. The only option seems to be to uninstall the app! Any ideas? 

[Northerner · Accepted solution]

Hi @charlwillis 

Go into settings app/applications find the EE app and clear the data/cache.

Does that help? 

Thanks 

[charlwillis]

It worked! A cleared out cache was all it needed. Thank you @Northerner! 

[RavinJ]

Still not working.. have uninstalled reinstalled cleared cache and thrown it in the air.. Nothing works.. Please help 

[RavinJ]

Exactly the same problem as described here..I cannot understand why a leading company as EE cannot fix this.. it's not acceptable

[James_B]

Hi @RavinJ,

Welcome to the EE Community. 🙂

What problems are you experiencing with the My EE app?

James

[RavinJ]

Hi James

Since the app was updated last month it is not fit for purpose.. it will not load up fully.. I end up staring at a blank screen or it gets stuck at the EE logo.. the app won't even load to the log in stage... I don't get it.. such a huge organisation like EE and so many people complaining of the same issues over the last month and still it hasn't been resolved..

Ravin J Ganatra

Sent from Outlook for Android<>

[Mod edit: Please do not post your phone number in this public forum. Thanks]

[James_B]

Hi @RavinJ,

If your unable to log in to the app, rather than experiencing some latency, please get in touch with Technical Support so a member of the team can raise a ticket for you.

Thanks

James

[1WM]

I had a similar issue but I have found a quick fix... don't sync your contacts when re-installing and now seems to work fine. Try that. 

[1WM]

Don't sync your contacts after reinstalling the app. That seems to work fine for me now. (Which EE needs to fix!)