EE app has not been working for 3 months

[Arin3]

I have not been able to use the app for almost 3 months now and I need the app top gift data to my family members. I have contacted EE for this and they said they would look into it but it still has not been resolved and they said I should call when I need data gifted however I cannot do this. So if this could be fixed as soon as possible I would be very happy.

[Northerner]

Hi @Arin3 

If this is an account related issue then you'll need to speak to EE CS on 150. 

Have they said anything about the reason? 

Thanks 

[Arin3]

They have said I have two accounts and they have to be merged and they would resolve it in a short time.