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EE app has not been working for 3 months

Arin3
Explorer

‎23-11-2024 12:14 PM

I have not been able to use the app for almost 3 months now and I need the app top gift data to my family members. I have contacted EE for this and they said they would look into it but it still has not been resolved and they said I should call when I need data gifted however I cannot do this. So if this could be fixed as soon as possible I would be very happy.

2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎23-11-2024 12:36 PM

Hi @Arin3 

If this is an account related issue then you'll need to speak to EE CS on 150. 

Have they said anything about the reason? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Arin3
Explorer
In response to Northerner

‎23-11-2024 08:35 PM

They have said I have two accounts and they have to be merged and they would resolve it in a short time.

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