Phone account disappeared

[Nicko79]

My mobile phone account has disappeared from my app. My broadband app is still there, but there’s nothing to do with my mobile account. It was on there previously. 
When I go to the section to link a phone account and go through the process it says “this phone is already linked to an account. Log in to that account” ( I am!!!!!!) 

Really frustrating. Went in store and they can’t help and current wait times on 150 are mad. 

[Leanne_T]

Hi @Nicko79 

Thanks for coming to the community, I'm sorry you are unable to view your mobile account. 

Have you tried deleting the app and reinstalling to see if the mobile account shows? 

Are you using the same email address to log in as you did previously? 

Leanne 🙂

[Nicko79]

Hi Leanne

Yea I have done that and yes it’s the same email address as normal 

thanks 

[Leanne_T · Accepted solution]

Thanks for the quick reply @Nicko79 

This would need to be looked into for you in more detail, when you get the chance please try calling us again 150 and the team will help you get this sorted. 

Let me know how you get on 🙂

Leanne.

[Gill691]

What options do I choose