EE Mobile Phone App

GGILLIES · ‎27-01-2026

The mobile app is rubbish! Can’t see my Mobile phone and pay as you go SIM. The pay online screen times out. Wanted to do a payment to do a simple top up and it took me 45 minutes (only managed to do a top up payment in the ap because someone in the community chat had shared a link to a payments screen that you can’t actually get to in the app from the Home Screen).

XRaySpeX · ‎27-01-2026

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Northerner · ‎27-01-2026

Hi @GGILLIES

Have you associated your number with your app.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.