Ee mobile app

KH979 · ‎28-01-2026

Please can EE update when mobile billing will be abailable again, tech team could not assess reason why I cannot see this and its features. May it be using app or website. I can log in but features are down and it has been nearly 2 months

this means one cannot budget, share data, or take advantage of features so lacking in service but pricing does not fall?

Leanne_T · ‎28-01-2026

Hi @KH979

Thanks for coming to the community.

I'm sorry we have no account access to help you get this looked into. If you can get back in touch with our technical support guides, they can check for any updates on the account issue you're having and help with data gifting if you need to transfer data to another number on your account.

Thanks.

Leanne.

View solution in original post

Chris_B · ‎28-01-2026

@KH979 call customer support and request that they reset your online account.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Leanne_T · ‎28-01-2026

Hi @KH979

Thanks for coming to the community.

I'm sorry we have no account access to help you get this looked into. If you can get back in touch with our technical support guides, they can check for any updates on the account issue you're having and help with data gifting if you need to transfer data to another number on your account.

Thanks.

Leanne.