EE App confusion

[MartinGM]

My EE App is exhibiting very odd behaviour

When I start it, it seems to direct me to EE's website where I have to enter my username and password.

Then it invites me to set up the PIN for the App.

When I have done that I get to the information I need.

But when I return to the App I have to go through this rigmarole again, including setting up the PIN.

I am never asked to enter the PIN I set up each time.

How do I get back to the situation where I  opened the App, entered the PIN and saw my data?

Thanks

[Chris_B]

@MartinGM  Are you login out of the app when you’re done with it ?  If you are don’t just close it 

[MartinGM]

I am NOT logging out of the App, I am just closing it.

But when I go back to it I have to login again, and set the PIN -  which it fails to remember.

Also, the App is no longer available when I am offline.

[Katie_B]

Hi @MartinGM. 

What version of the app do you have?

Katie

[MartinGM]

Version 5.18.1

[Katie_B · Accepted solution]

Thanks for getting back to me @MartinGM. 

Are you able to delete the app and redownload?

Speak soon, 

Katie

[MartinGM]

Hi Katie,

I now have version 5.21.1 and its working !

Thank you, and I should have thought of that myself.

I have no idea why it didn't update automatically but any its OK now.

Martin

[Katie_B]

Thanks for coming back and letting us know @MartinGM. 

I'm glad this is now resolved for you. 

Have a great day, 

Katie