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EE App Will Not Run a Speed Test

Will182
Visitor

‎01-04-2025 01:51 PM

I saw a number of previous posts at the end of last year that people were having issues with the EE App after being moved over from BT. 

We only moved over in Feb/March and are having the same issues. I want to try and run the tests because our wifi connected house alarm keeps dropping connection and waking everyone up each night so trying to work out the issue (only started since the new EE WIFI). 

Spoke to EE Customer service and they said they were not aware of the problem so wanted to see if others were still having an issue. 

 

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Ali_A
EE Community Support Team

‎01-04-2025 05:38 PM - edited ‎01-04-2025 05:39 PM

Hi @Will182 

Welcome to the EE Community! 

Sorry to hear you're facing an issue with the EE app. Have you tried clearing the app cache/cookies, and reinstalling it? 

You can run a speed test on Ookla.

To test any issues you may be having with your broadband, you can have a look at Fix an EE broadband connection problem, where you can test your line services. 

However, if it's the Wi-Fi that is dropping, you may want to check if your router is set up for 2.4GHz, rather than 5GHz, for your home security to connect through. 

Ali 
 

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