EE App Will Not Run a Speed Test

[Will182]

I saw a number of previous posts at the end of last year that people were having issues with the EE App after being moved over from BT. 

We only moved over in Feb/March and are having the same issues. I want to try and run the tests because our wifi connected house alarm keeps dropping connection and waking everyone up each night so trying to work out the issue (only started since the new EE WIFI). 

Spoke to EE Customer service and they said they were not aware of the problem so wanted to see if others were still having an issue. 

[OutlanderTomtom]

I too am having trouble getting the Speed Test to run. Everything else is fine. I can see the network and all the connected devices etc. It's just the speed test. Annoying! All I get from EE is reinstall the app and reboot the router. Well, done that two or three times. A router factory reset was suggested but b*gger that, I'm not chasing round with passwords and SSIDs again.

Why can't they fix that which is clearly an EE problem?

[Weety]

EE still do not appear to have fixed it

even with phone app updates, and a new speedtest display, it still fails

[Minkey1]

@Weety 

Yes. I saw that today. Was hopeful with the new display - but no, still failed.

Oh well 🤷🏼