EE App Will Not Run a Speed Test

[Will182]

I saw a number of previous posts at the end of last year that people were having issues with the EE App after being moved over from BT. 

We only moved over in Feb/March and are having the same issues. I want to try and run the tests because our wifi connected house alarm keeps dropping connection and waking everyone up each night so trying to work out the issue (only started since the new EE WIFI). 

Spoke to EE Customer service and they said they were not aware of the problem so wanted to see if others were still having an issue. 

[OutlanderTomtom]

I too am having trouble getting the Speed Test to run. Everything else is fine. I can see the network and all the connected devices etc. It's just the speed test. Annoying! All I get from EE is reinstall the app and reboot the router. Well, done that two or three times. A router factory reset was suggested but b*gger that, I'm not chasing round with passwords and SSIDs again.

Why can't they fix that which is clearly an EE problem?

[Weety]

EE still do not appear to have fixed it

even with phone app updates, and a new speedtest display, it still fails

[Minkey1]

@Weety 

Yes. I saw that today. Was hopeful with the new display - but no, still failed.

Oh well 🤷🏼

[Weety]

And it’s still broken after a never version of the phone app (5.6.1.0)

I wonder if EE even read these posts

[TheLoon]

I have given up 

[T2E]

The 'we're all one company' is a nonsense. I've been bomboarded with cutprice deals from BT, I am shown better deals on EE now I've switched, the switch was carnage, and now the app is useless. Can't even run it's own speed test. I deeply regret switching, but like anything BT want you to do, service levels drop until you have no choice. Made a complaint, zero response. Ombudsman next. 

[JimM11]

@T2E Take it you are really surprised by it all!

[Minkey1]

@T2E 

Same. Amidst internal ructions at BT, I’ve read they’ve reconsidered the push to get the consumer side over to EE. And now I’m getting offers from BT on fibre and TV, tho not mobile.

But I can’t be ar5ed. After months of complaints, stress, compo - it’s finally all working (speed test aside) although from BT’s 1 A/C 1 bill, I now have 3 accounts and 3 bills.

In our house the router actually delivers better WiFi coverage, so I’m not going to throw it all up in the air again, esp as it seems BT still won’t take back mobiles. Lifes too short.

🤷🏼

[JimM11]

@Minkey1 Anything for that peaceful, restful and stress free environment, talk about playing it safe now and not upsetting the apple cart!!!🤣👍👍

[T2E]

Always hope for better. Always horrified by how bad it gets. The poor staff are so badly trained and on targets and call time limits etc. it means that when you seek support it often just compounds problems and makes things worse. I detest call centre corporates hiding behind likely their lowest paid staff. What a horror of a job it must be.