Content unlock
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12-10-2023 06:23 PM - last edited on 12-10-2023 06:46 PM by Katie_B
***********
Mod edit: [please don't post personal information on the community].
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24-05-2024 06:46 PM
Hi @Sonnyboarder.
Welcome to the EE Community.
Please visit this page HERE for information on how to remove content lock.
Katie
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28-05-2024 08:07 PM
Pay as you go
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28-05-2024 08:12 PM
@clairecatterall : On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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16-10-2024 01:48 PM
Yes
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16-10-2024 01:54 PM
Yes
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16-10-2024 03:44 PM
Hi @Garywray.
Information on removing content lock can be found by visiting our Content Lock Help Page.
Katie
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17-11-2024 12:50 AM
Monthly payer
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17-11-2024 09:32 AM
Hi @ofelicii
Welcome to the community.
If you have a pay monthly contract with us, you can see how to remove the content lock on our How do I turn on parental controls on mobile plans page.
Michael
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06-03-2025 05:41 PM
Yes please remove content lock, I'm pay as you go customer
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06-03-2025 05:44 PM
Hi @Cubanlink1.
Pay as you go customers will either need to give us a call or visit your local EE Store with photo ID to remove content lock.
Katie 🙂

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