Chat

Victoria189
Explorer

I am trying to chat with someone to make an upgrade/ discuss my upgrade options. 

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Victoria189  Live chat is only available if an agent is free to chat. You also need to be logged in to your online account.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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10 REPLIES 10
Chris_B
EE Community Star
EE Community Star

@Victoria189  Live chat is only available if an agent is free to chat. You also need to be logged in to your online account.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

I am logged into my online account but cannot for the life of me find anywhere that says live chat.

XRaySpeX
EE Community Star
EE Community Star

@Victoria189 : If you are on contract just click "Contact EE" at the top of any Community page and follow through for what you want until you see "Start conversation" to Live Chat during UK business hours.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
vhevh
Visitor

Hi

Nikusor2019
Visitor

Hi I want to talk with someone 

James_B
EE Community Manager
EE Community Manager

Hi @Nikusor2019,

Welcome to the EE Community. 🙂

You can chat to an EE Guide at Contact us about your mobile phone (ee.co.uk).

Is it something we might be able to help you with in the community?

James

Akoamir
Explorer

Hi 

can you connected my Sim card please there’s no other signal my phone number ***********

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

 

James_B
EE Community Manager
EE Community Manager

Hi @Akoamir,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

Are you in the UK or roaming?

Are you having this problem in one location or everywhere?

James

amandadoyle566
Visitor

I done my upgrade on 21 September just wondering how long it takes for me to reserve it order number is 

[mod edit: removed personal details from the public forum]